Government
Service Ticket Mirror
Every 106 ticket, signed at intake.
Citizen service requests captured the moment they arrive — through the call center, app, or counter. Resolution timestamps that match the SLA.
The pain
Most municipalities can't say with certainty when a 106 ticket was created or who handled it. The hotline takes the call; the system gets a row; but the chain from "operator picks up" to "department closes the ticket" is gappy at best.
The solution
Service Ticket Mirror signs every intake at the 106 hotline with category, geo, and SLA — and routes the ticket to the matching department with a deadline that runs against signed evidence.
How it works
4-step flow from intake to audit.
- Step 1
Operator answers
The intake is signed at the moment the operator categorises the call.
- Step 2
Geo-routing
GIS resolves the address; the ticket lands in the right department's queue.
- Step 3
SLA enforced
Per-category clock — 5 days for street lighting, 24 hours for emergency, etc.
- Step 4
Resolution signed
Department signs the closure; citizen receives a signed receipt.
What’s included
Contract surface and the engineering you don’t have to build.
- Up to 50,000 tickets / month
- Per-category SLA enforcement
- Geo-routing (Israeli National GIS)
- Public tracking page
- Comptroller export bundle
Legal basis
The regulations this product is built to satisfy. Each obligation maps to a signed contract event you can hand a regulator.
- Israel Freedom of Information Law (1998)
- Public bodies must respond to information requests within 30 calendar days, with statutory escalation rights when they don't.
- Public Complaints Commissioner Law (2008)
- Local authorities must accept, register, and answer citizen complaints under a documented process.
- State Comptroller — annual municipal-audit provisions
- Comptroller's office may demand the chain of evidence behind any decision; production is signed, dated, and complete or it isn't.
Pricing
USD 1,500/month per municipality.
Need a multi-site federation, a custom export schema, or a regulated-deployment partner? Email sales@growingintelligence.ai.
Sign your first event in 30 seconds.
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